Review - Clove.co.uk

This is a review of the website www.clove.co.uk. Keep in mind that it is opinionitive. 

- 5 Star Ratings -

Price: 4

Customer Service: 1

Product Span: 4

Overall: 2

- Details - 

I found that overall I was not really satisfied with dealing with this company. I started off really hopeful, as I was planning to buy my mobile phone (Sony Ercisson Xperia) off them.

I will make a point that my dates mentioned are extremely rough. I made my order on the 12th - late at night so it came through for them as the 13th as the order date. I was ok with this. 

On the 15th they expected more stock than what they currently had, which came in, and they apparently shipped out. It got to the 17th, and having not heard from them about my order being shipped, I sent them an email to check. I discovered that I had not been in that shipment, despite the fact that when I brought the product it claimed stock I infact did not 'qualify' for the product in that session. They replied to the email that I would have to wait for the next shipment.

According to their website they claimed they were getting more stock in on the 3rd of Decemeber. I decided that, as much as I hated it, I could wait. Before I checked the website however, I sent them a return email requesting a rough arrival date of my product from the next shipment. 

They returned email that the shipment was now expected at the END of DECEMBER, if not  later! What the FUCK!

Sorry about the swearing, but that is rather annoying/frustrating. I had to wait because of the stuffed up order, and now I have to wait for bloody years. 

But as opiniontive as this review is, and as you can see my frustations, I will try to point out some good sides of dealing with clove.co.uk.

Price: 4

Out of all the online shops I have found so far, this place seems to be the cheapest. I have spent a lot of my time searching for safe websites, spending ages trying to find websites where anyone is safe to use a credit card or bank transfer etc without risk.

Customer Service: 1

Please read above for main reason why I don't like their customer service. Apart from that, however, they replied to my emails within 48 hours. 

Product Span: 4

They had alot of products, a wide range. Bravo to them! As long as I have been watching their product lists, they seem to be able to get new products in early - but they sell out FAR too quickly!

 

Overall:2