I guess this can be classified as a follow up on the review I made on November 26, 2008.
As a short flash back, I rang up in order to get Planet 3 on my mobile I was then told that it didn't exist (roll on floor laughing) by the companies own technical support. I also had the issue of requiring some form of password to access my account details.
Today, I recieved an email from them. Two emails, in fact. This is 13 days since I contacted them!
Dear Kathleen,
Thank you for your email regarding My3. We apologise for the delay in responding to your query.
To get your Account PIN please call 3Care on 13 33 20, they will verify you using some authentication questions such as the answer to your secret question.
If we can assist you further, please contact us again via email or call 3 Care on 13 33 20.
When replying to this email, please ensure you include your 3 mobile number and four-digit account PIN.
Regards
X (name has been replaced)
3 Care www.three.com.au
It's good to be 3
I will point out that these emails are confidential, and providing these details to anyone else may be considered unlawful. Well, seeing as there is no personal, incriminating, etc. I don't see any reason why it cannot be posted. Besides, this is my personal online diary.
Dear Kathleen,
Thank you for your email regarding youhr Account enquiry, We apologise for the delay in responding to your enquiry.
Due to differing technical features and configuration details, third party devices may not be completely compatible with our network.
If we can assist you further, please contact us again via email or call 3 Care on 13 33 20.
When replying to this email, please ensure you include your 3 mobile number and four-digit account PIN.
Regards
X (name has been replaced)
3 Care www.three.com.au
It's good to be 3
Well, considering the belated reply, I am going to say that "Its NOT good to be 3".
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