Review: handtech.co.uk

- 5 Star Ratings -

Price: 4

Customer Service: 5

Product Span: 4

Overall: 5

This is a review of the website handtech. Again, please keep in mind that this review is opinionitive, based upon my dealings with them.

- Details -

So I have purchased the Sony Ericsson Xperia X1 and an 8gb Micro SD card from Handtech. Cost me so far 457 pounds. Not too bad, for both those items. For example, I worked out that in Australia that for the same brand and size Micro SD will cost between 67 and 87 dollars. That's a significant difference between the price I'm paying from this website and how much I can pay here in Australia. A good 30 to 40 dollars difference.

Being the stingy person I am, I will go every where just to find the best bargain, and then try and convince them to give me an even better bargain.

But the real question of how good handtech is will depend upon today. I have waited for the shipment to come in, and I am now waiting for them to decide whether to ship my order or not.

- Price -

So the question of price. I have seen prices else where for cheaper, such as clove.co.uk. But if you read my previous review, I am very unsatisfied with their customer service. As good as it is to get soemthing cheap (even dirt cheap) I am one of those people that liked to be sold to. I refuse to buy off someone that insults me, and so forth. But, customer service next. 

Overall, the price isn't bad. It's not the best out there, but it's worthy to be brought. I have seen alot worse out there for this phone however. 

- Customer Service -

I love the customer service of this company. So far with my records, I have to say that they provide the best customer service for an online company that I have met so far. Like some unnamed but popular companies don't even give you an email address to contact them by, which frankly to me is a big NO-NO. Like Scam, anyone?

But handtech.co.uk almost have a tagline "5 ways to contact".  You have the option to go with phone, email, live support, fax and post. Phone, email and fax are pretty straight forward. Except I don't like companies that still use fax. Well more so, I don't like companies that rely on only fax. It's an outdated piece of technology! Com'on companies! The fact they use it in this circumstance only suggests that they are trying to accomodate for all their customers, even the ones that still use fax. (And I am seriously sorry if you are one of those people that use faxes...)

I particularly like the live option in terms of contact. They are on I believe between 10 am and 5pm. Bit of a bummer for customers outside of Europe; as you have to wait for time zone difference's for them to come online.

As for email replies. I have sent quite a few emails to them regarding product information, shipping and payment questions, etc. And out of all those emails, I have ALWAYS recieved a reply within 24 hours. To me, that is good. Very good.

- Product Span -

Handtech.co.uk has a decent range of products. Enough that it functions quite well as a website to purchase off. They seem to stock most of the latest technology as well. 

- Overall - 

So overall I am rather happy with my dealings with handtech.co.uk. But their real test comes tonight, when they determine they ship my Xperia or not. 

Drum roll please....

And the results are...

Expect in a later post. :P